Cherwell CORE

Quickly and Easily Extend Your Platform with Low-Code Development

Cherwell CORE is a purpose-built no-code development and delivery platform that serves as the logical foundation for Cherwell’s ITSM solution, Cherwell ESM (enterprise service management) solutions such as HR and Facilities, and custom-built workflow applications. The platform is designed to support any combination of pre-built and custom-built applications to meet to your organization’s service management requirements.

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Key Capabilities and Features

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Low-Code Development

Cherwell CORE provides a no-code development and delivery platform, enabling you to create and modify metadata configuration files via visual editors without requiring coding or programming expertise.

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Integration Services

Cherwell CORE provides a comprehensive set of RESTful API commands for extending capabilities and integrations.

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Workflow Automation

Automating workflows is the heart of the Cherwell CORE. Cherwell provides process workflows and supporting capabilities for ITSM, HR, Facilities, PPM, Security and other solutions that run on the common platform.

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Knowledge Management
Omni-Channel Engagement

Cherwell CORE provides a comprehensive set of options for enabling employee and customer experiences to match the needs of your business.

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Dashboard Analytics

Cherwell® Service Management arms IT leaders with comprehensive KPIs and flexible dashboards and reports that highlight key accomplishments, quantify outcomes, and identify areas for improvement.

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Mergeable Applications

Extend your Cherwell-based solution with prebuilt Mergeable Applications (mApps) that can be quickly applied to your system. Download from the Cherwell Marketplace or create your own.

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Cherwell Can Do That

Cherwell CORE combines the best of traditional customization in being adaptable to meet unique and changing business while also being easy to configure, deploy and upgrade. The no-code platform reduces the steps between conceptualizing a new or modified workflow and putting it into action. If you can whiteboard a workflow, you can automate it using Cherwell CORE without programming or coding.

Read Blog Cracking the Code: Discover the Single Biggest Enabler of Service Desk Speed & Agility

Simplify Upgrades

Cherwell’s low-code, configuration file driven architecture dramatically simplifies upgrading. Version upgrades have historically been the bane of the ITSM industry – painful, time consuming, and often costly. Cherwell’s separation of solution content and platform combined with versioning controls and our patented and award-winning application packaging streamlines upgrading.

Read Blog: 3 Ways to Avoid a Nightmare ITSM Upgrade

Easy to Extend and Integrate

Cherwell and community partners provide hundreds of extensions, enhancements, third-party integrations, and complete solutions that run on the common platform and can be downloaded from the Cherwell Marketplace. All Cherwell and most of the community content is also available at no additional cost. Extending yourself via codeless configuration and the comprehensive RESTful API further broadens the prebuilt content.

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Ivanti Acquires Cherwell to Deliver Personalized Employee Experiences in the Everywhere Workplace

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