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Enterprise Service Management

Enterprise Service Management Solutions

Extend Service Delivery Beyond IT

Together, Cherwell CORE and Cherwell Service Management enable you to automate workflows, integrate systems, and improve employee productivity for departments inside and outside the traditional boundaries of IT.

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Benefits of Cherwell Enterprise Service Management

Quick Time to Value

With comprehensive enterprise solutions, codeless configuration, and numerous downloadable integrations and extensions, you can rapidly deliver new services to employees. Cherwell also features lower administrative overhead and faster upgrades enabling IT to deliver more value in less time.

Improve Employee Productivity

Delivering automated digital services through a common self-service portal improves speed and accuracy of work, resulting in increased worker productivity. Automating employee on-boarding streamlines work across multiple functions and creates a great, productive day-one experience.

Reduce Costs

Unifying shared services on a single platform creates significant value and lowers administrative burden, computing costs, as well as license and maintenance. Approximately 70 percent of our enterprise customers have seen great returns by rolling out services and applications beyond core ITSM.

Cherwell Service Management Enterprise (CSMe)

Cherwell Service Management Enterprise brings a full suite of pre-built enterprise service management tools (ESM) together in a single product offering:

  • Cherwell CORE
  • IT Service Management (ITSM)
  • Facilities Service Management (FSM)
  • HR Service Management (HRSM)
  • Project and Portfolio Management (PPM)
  • Information Security Management (ISM)

Cherwell Service Management Enterprise gives your business the tools you need to address service management challenges throughout the organization. Named a leader in the Forrester Wave for Enterprise Service Management, our innovative solutions for HR, Security, PPM, and Facilities, combined with codeless configuration, provides a simple and cost-effective way to make work flow across the enterprise.

Each of the mApps, (mergeable applications) named above can serve as an out-of-the box solution or the basis for a customized solution modified to meet the needs of your business.

CSMe is available as a standalone package or bundled with Cherwell Virtual Assistant to provide a complete ESM experience.

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Cherwell CORE

Cherwell CORE is a purpose-built no-code development and delivery platform that serves as the logical foundation for Cherwell’s ITSM solution, Cherwell ESM (enterprise service management) solutions such as HR and Facilities, and custom-built workflow applications. The platform is designed to support any combination of pre-built and custom-built applications to digitize and streamline workflows across your organization.

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IT Service Management

Cherwell® Service Management is our flagship service desk product and IT service management (ITSM) solution. Eleven ITIL® processes, codeless configuration, flexible portals, and powerful dashboards enable IT organizations to improve service delivery and ensure effective operations. Ease of administration and maintenance, limitless extensibility, quick upgrades, inclusive licensing, and a vibrant user community further accelerate time to value, while reducing overall total cost of ownership.

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HR Service Management

The Cherwell Human Resource Service Management (HRSM) solution provides both case management and employee administration. Streamline and automate HR service delivery for quick and efficient resolutions and more satisfied and productive employees. When on-boarding new employees, HR staff can easily set up and manage associated tasks, coordinating across multiple departments with all the necessary information, training, tools, rights, and access in the shortest possible time.

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HR Service Management

Project & Portfolio Management (PPM)

Cherwell Project & Portfolio Management delivers demand, portfolio, project and resource management capabilities. This powerful solution helps you select the right projects, improve cross-project visibility, and optimize your resource utilization, ultimately delivering improved project outcomes. It is a perfect solution for organizations that currently use a combination of adhoc tools for project management and want to improve their PPM maturity or for enterprises not getting the expected value from their legacy PPM solution.

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Project and Portfolio Management

Information Security Management

The Cherwell Information Security Management (ISM) solution allows security teams to manage multiple security and governance, risk, and compliance (GRC) processes from within the Cherwell platform. The solution leverages features such as the Configuration Management Database (CMDB) and life cycle processes to track critical security aspects related to the systems in your environment. Pairing this approach with the ability to align the security program with industry standards such as FedRAMP:2014, ISO 27001:2013, GDPR, and ISO 9001:2015 allows you to incrementally improve your overall security posture.

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Security Management

Facilities Service Management

Cherwell's Facilities Management solution offers facilities teams the ability to scale to meet the needs of the business by automating workflows related to day-to-day work orders, work assignments, maintenance tasks, and facilities-related projects. Work items and requests can be initiated by end users, department members, and project teams, as well automatically based on recurring schedules. An intuitive facilities portal is available for users to quickly request services or report problems in the physical environment. The facilities solution is also frequently extended to support fleet management.

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Facilities Service Management

"With Cherwell Service Management, we re-invented our service desk and drove tremendous global growth in three years. There’s not a chance that we could have gone global with our previous solution." - David Reneer, B/E Aerospace

Ivanti Acquires Cherwell to Deliver Personalized Employee Experiences in the Everywhere Workplace

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